Privacy Policy

1. Information We Collect

When you visit mackmediaco.com or contact us through our forms, we may collect personal information including your name, email address, phone number, and any details you provide about your project. We also collect standard usage data such as IP address, browser type, pages visited, and referring URLs through analytics tools.

2. How We Use Your Information

We use the information we collect to respond to inquiries, provide quotes for our media production services, improve our website experience, and send occasional updates about Mack Media Co. if you have opted in. We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking

Our website uses cookies and similar technologies to analyze site traffic and understand visitor behavior. This includes Google Analytics and similar third-party analytics services. You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.

4. Third-Party Links

Our website may contain links to third-party sites such as social media platforms, video hosting services, and partner websites. Mack Media Co. is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. Indiana residents and others may have additional rights under applicable state privacy laws.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. SMS/Text Messaging

Mack Entertainment & Media Corp offers an SMS/text messaging program to communicate with you about bookings, project updates, and our media production services. This section describes how we handle your information in connection with our text messaging program.

Opt-In & Consent

You may opt in to receive text messages from Mack Entertainment & Media Corp by checking the applicable consent checkbox(es) on any form on our website, by texting a keyword to our number, or by verbally consenting during a phone call. We maintain two separate categories of text messages, each requiring its own consent:

• Non-marketing (transactional) messages: Booking confirmations, project updates, scheduling reminders, and service-related follow-up communications.
• Marketing messages: Review requests, promotional offers, and other messages about our services.

You may opt in to one, both, or neither category. Consent to receive text messages is not required as a condition of purchasing any goods or services from Mack Entertainment & Media Corp. Providing your phone number on a form does not constitute consent to receive text messages — you must affirmatively check the applicable consent checkbox(es) to opt in.

Types of Messages

Non-marketing messages include: booking confirmations, project updates, scheduling reminders, and follow-up communications regarding your project or event.

Marketing messages include: review requests after project completion and occasional promotional offers about our services.

Message Frequency

Message frequency varies based on your interaction with our services. You may receive multiple messages related to an active booking or project. Promotional messages will not exceed 4 messages per month.

Message & Data Rates

Message and data rates may apply depending on your wireless carrier and plan. Mack Entertainment & Media Corp does not charge any fees for sending or receiving text messages, but your wireless carrier may charge standard messaging rates. Check with your carrier for details about your plan.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon receiving your STOP request, you will receive one final confirmation message, and no further text messages will be sent to your number unless you re-opt-in. You may also opt out by contacting us at (463) 275-6225. Other recognized opt-out keywords include: STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

Help

For help or questions about our SMS program, reply HELP to any text message you receive from us, or contact us at (463) 275-6225.

No Sharing or Selling of SMS Data

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party. Your opt-in consent data, phone number, and any information collected via our text messaging program will not be shared with or sold to any third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain your phone number, opt-in consent records, and messaging history for as long as you remain opted in to our SMS program and for a minimum of four (4) years after you opt out, as required for TCPA compliance and regulatory purposes.

Supported Carriers

Our SMS program is supported by major U.S. wireless carriers including but not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us at kage@mackmediaco.com or call (463) 275-6225.

Mack Entertainment & Media Corp
4148 W Smith Valley Road
Greenwood, IN 46142